they double booked for the first night. that was not the problem, it can happened to everybody. they offered us a room to the hotel next to them better than the one we reserve in Aqua Suites but the let us in 2 hours after the informed me about the doublebooking. They never informed me that 12 oclock i must check out of the room so they took our bags and personal belongings like we were refugees and put them in the reception, without letting us know. They did had my mobile number and my email and the y didnt use it to let me know. the lady in the reception of the Aqua Suites offered me a complimentary massage .FOr me was not such a good way to apologise for the mistake. We traveled 7 hours to go to Santorini and we were expecting to have our room as a booked it through the internet 20 days before our arriving. I also contact with the travel advisor of the office 2 times but they never let me know that we will have this problem.